Dear Valued Customer,
As the Coronavirus and its impact continue to evolve and develop, we remain focused on the health and safety of our employees and our customers. We are committed to helping with your insurance needs and are working hard to ensure that we can continue to provide you with dependable service.
Connect with us:
- Through our mobile app
- By phone at 800.310.0395, option 2
- In person – our office remains open, but we ask you to please call in advance to make an appointment due to the limited number of staff on-site.
If you haven’t already done so, we encourage you to set up an online account and download our mobile app to help you:
- View and reprint automobile ID cards
- View critical policy information
- Request policy changes
- Access your agent’s direct contact information
- Receive documented confirmation of all activity conducted online
Click here to create an account. We’ll send you an email with your login credentials. You’ll then have access to manage your accounts at your convenience.
Our employees are now working from home. These changes have required adjustments for us, and we appreciate your patience as you may experience longer than usual hold times.
If you have an existing policy with one of the insurance carriers listed below and you need assistance with payments, have billing questions, policy changes or to report a claim you can call them directly. The phone numbers are listed below.
The insurance commissioner has issued a notice to all insurance companies to work with those that are unable to make their payments on time and offer a 60-day grace period if needed.
Met Life 800-438-6381
National General 844-582-7974
If you have an existing policy with Mercury and need assistance with payments, have billing questions or to report a claim, please call 800-503-3724.
For all other questions or to make changes to your existing Mercury policy please call 800-310.0395, option 3. Our Service department is available to assist you Monday to Friday from 8:15 am to 4:45 pm.
We will continue to stay focused on keeping our employees and community healthy and provide you with the support you need.